正确答案: C

Benchmarking

题目：（）involves comparing actual or planned project practices to those of other projects to generate ideas for improvement and to provide a basis by which to measure performance.These other projects can be within the performing organization or outside of it,and can be within the same or in another application area.

解析：该题的关键词为"comparing actual or planned project practices to those of other proj ects"，其语句结构为"（）（主语）involves（谓语）comparing actual or planned project practices to those of other projects"，含义为"什么涉及到将实际或计划的项目实践同其他项目实践比较"，比较项目实践是质量管理方法比较基准（Benchmarking）的主要特征。因而选择选项C。

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学习资料的答案和解析：

[单选题]（）involves using mathematical techniques to forecast future outcomes based onhistorical results.

Trendanalysis

解析：该题的关键词为"mathematical techniques、 forecast future outcomes"，其语句结构为"____（主语）involves（谓语）using mathematical techniques to forecast future outcomes（宾语从句）"，含义为"什么涉及使用数学方法预测未来结果"，结合选项分析，虽然都是质量管理方法，但其中只有Trend analysis用于预测未来结果，Quality audit为质量审计，Defect repair review为缺陷补救审查，Flowcharting为流程图，均不涉及对未来结果进行预测。

[单选题]Project schedule management is made up of six management processes including: activity definition, activity sequencing（）and schedule control by order.

activity resource estimating, activity duration estimating, schedule development

[单选题]Your project is behind schedule due to conflict between team members . Havingresolved the conflict, to get the project back on schedule , you should consider （）.

crashing the schedule

[单选题]Documentation of a software package is normally produced for two purposes. One is to explain the (1) ofthe software and describe how to use them. This is known as (2) because it is designed to be read by the user of the software. The other purpose of documentation is to describe the software's internal composition so that the system can be maintained later in its life cycle. Documentation ofthis type is known as ( 3 )