正确答案:

题目：Logistics System A logistics system consists of different functions and activities,such as the following: 1.Customer service is a core function in the logistics process.Each business entity should have a customer service department to handle complaints,special orders,loss and damage claims,returns,bills problem,and etc．This function becomes crucial because any dissatisfaction can lead to failure to retain customers. 2.Inventory management is to maintain the stock of raw materials and half-finished products.In order to satisfy the customers＇demand and minimize costs,a company should establish an optimal level of inventory to meet the market demand that exceeds our expecta-tions,and at the same time,minimize your inventory holding costs and inventory write-down costs. 3.Transportation has taken a great role in many logistics systems for two reasons.First of all,globalization and importing-exporting activities make most products necessary to be transferred from one country to another.Secondly,information revolution has propelled the manufacturing process and consumer behaviors to be changed drastically.Traditional trans-portation methods need to be upgraded to accommodate modern transportation demand,therefore,containerization and usage of information sharing system emerge. 4.Storage is needed to manage the materials and store ready-for-market products in warehouses.There is new technology applied in the storage,for example,automatic ware-house.Old-fashioned warehouse has become the distribution center where container trucks deliver and pick up the goods. 5.Information system links all logistics processes and integrates all information to en-sure all the handling of large quantity of goods are delivered in an efficient,cost-effective and accurate manner. Questions:

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学习资料的答案和解析：

[单选题]在物价水平处于变动的状态下，只有将减去之后得到的，才能真实地反映理财产品的投资收益水平。()

A．名义利率、通货膨胀率、实际利率

解析：根据是否包括补偿通货膨胀风险，利率还可分为名义利率和实际利率。在物价水平处于变动的状态下，只有将名义利率减去通货膨胀率之后得到的实际利率，才能真实地反映理财产品的投资收益水平。

[单选题]女，36岁。长期社交不适应，害怕别人的反对意见，害怕让别人知道自己的欲望要求，害怕拒绝别人对她的请求。对其采用哪种心理治疗技术较为适当（）

自信性训练

解析：自信性训练是以治疗缺乏自信心为特征的各种障碍为目的的技术。通过强化、培养自信行为，使人能够按照自己的利益需要去行动，坚持自己的见解而不用产生过度的焦虑；使人顺畅地表达真情实感，主张自己的权利但也不漠视别人的权利。特别需要自信行为的情况如：有人对自己提出过分要求时，应该对其设定界限；陷入生意上的圈套，需要回击，或将不合格商品退回去；面对上级、权威，保持理性、尊严，不卑不亢。简而言之，就是教会在需要时说"不"。

[单选题]公司对理赔员的职业道德问题采取（）的态度。

“零容忍”