正确答案: C

客户关系管理

题目：CRM的中文意思是（）。

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学习资料的答案和解析：

[单选题]What kind of products do the air carriers deliver? （）

A and B

[单选题]What is the function of internet to the logistics? （）

To help the market development, operation and management

[单选题]Loss and damage ration for motor are lower than any other modes. Is it correct?（）

Not

[单选题]Pipelines are not （）

Labor-intensive

[单选题]The retailer and manufacturer（） about 5-10% of their merchandise being returned.

anticipate

解析：中文：零售商和制造商们预期他们的产品有5-10%的退货率。